Casino Bigwin's Privacy Policy — your data is fully secure

Casino Bigwin (casinobigwin.best) uses this Privacy Policy to explain how we collect, use, and protect the personal information of visitors and registered members of our website.

This policy applies to all Casino Bigwin services — the website, mobile browser version, live chat, and email communications. We believe privacy protection is a fundamental right, which is why we are fully transparent about how your data is collected and used.

If this policy is updated, registered users will be notified in advance by email or phone. Continued use of the site after any changes constitutes acceptance of the updated policy.

Casino Bigwin collects different types of data at different stages. Full details are outlined below:

Information collected at registration:

• Full Name (as it appears on your national ID)
• Date of Birth (for age verification)
• Mobile number and email address
• Residential Address
• Preferred Payment Method

Information Collected During KYC Verification:

• Copy of national ID card, passport, or driving licence
• Proof of address document (where required)
• Proof of Payment Method Ownership

Automatically collected technical data:

• IP Address & Device Information
• Browser type and operating system
• Time Spent on Site & Pages Visited
• Cookies & Session Data

Transaction data:

• Deposit & Withdrawal History
• Betting & Gaming Activity Logs
• Bonus Usage Records

Casino Bigwin uses the data it collects for the following purposes:

Casino Bigwin never uses your data for any purpose beyond those listed above. Should a new purpose arise, your separate consent will be sought in advance.

Casino Bigwin does not sell your data to third parties. However, limited sharing may occur in the following circumstances:

• Payment providers: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions. These providers also operate under their own privacy policies.
• Game Providers: Game providers such as Evolution and PG Soft receive only the data needed to manage your game session — no personal information is shared.
• Law Enforcement Agencies: Data may be disclosed in response to a valid court order or request from a regulatory authority.
• Anti-fraud organisations: When reporting suspicious transactions is required under AML (Anti-Money Laundering) guidelines.
• Technology partners: Hosting and security providers may access limited technical information, but not your personal data directly.

Casino Bigwin ensures that all partners listed above comply with our privacy standards and do not use your data beyond what is necessary.

Casino Bigwin uses a multi-layered security approach to protect your data:

• TLS/SSL Encryption: HTTPS is enforced across all pages of the site. All data transmissions are protected with 256-bit AES encryption.
• Stored Data Encryption: Sensitive data stored on our servers — such as password hashes — is kept in encrypted form.
• Access Control: Only a limited number of Casino Bigwin employees have access to specific data — and only those who need it to do their jobs.
• Regular Security Audits: Regular system audits are conducted by external cybersecurity experts.
• Real-time monitoring: 24-hour system monitoring to detect suspicious logins and unusual activity.
• Two-Factor Authentication (2FA): Users can optionally enable 2FA for an added layer of account security.

That said, no system on the internet can guarantee 100% security. In the event of a data breach, Casino Bigwin will promptly notify affected users and take all necessary steps to address the situation.

The Casino Bigwin website uses cookies — small text files stored in your browser that help the site function properly and improve your experience.

To disable analytics and functional cookies, adjust your browser settings. Please note that disabling essential cookies may cause some parts of the site to not function properly.

Every registered user at Casino Bigwin has a set of rights regarding their personal data. To exercise any of these rights, please contact our support team:

Casino Bigwin does not retain data beyond what is necessary. Retention periods vary depending on the type of information:

• Account information: Retained for as long as your account is active. After closure, kept for up to 5 years as required by law.
• Transaction Records: A minimum retention period of 5 years is mandatory under AML regulations.
• KYC documents: 5 years after verification is complete, or longer if required by law.
• Support Conversations: Up to 3 years after issue resolution.
• Server logs: Typically 90 days; may be extended if required for a security investigation.
• Marketing Information: Until consent is withdrawn, or automatically after 3 years of inactivity.

Data is securely deleted after the designated retention period to ensure old records are not exposed to cyber risks.

Casino Bigwin's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors.

Age is verified at the time of registration. If it is later found that an account holder was under 18, the account will be closed immediately and all associated data will be deleted.

If you believe your child is using Casino Bigwin, please contact us immediately at support@casinobigwin.best — we will act promptly.

If you have any questions, concerns, or complaints about this privacy policy, please contact Casino Bigwin directly:

• Email: support@casinobigwin.best
• Live Chat: Available 24/7 from any page on the site

Casino Bigwin is committed to responding to any privacy-related request within 30 days. If a request is complex and requires more time, you will be notified in advance.

If your issue is not resolved by Casino Bigwin, you have the right to file a complaint with the relevant regulatory authority.

When using online platforms in Bangladesh, many people wonder — will this site keep my information safe? Casino Bigwin takes that question seriously. We understand that when a user shares their mobile number, date of birth, or NID, they are placing their trust in us. Earning and keeping that trust is Casino Bigwin's responsibility.

In the digital age, data is an asset — and many companies profit by selling user information to advertisers. Casino Bigwin has chosen a different path. Our revenue comes from your gaming experience, not from selling your data. This is a matter of principle, not just business.

Many users have concerns about the KYC process. Submitting a photo of your NID or passport online can feel uncomfortable. At Casino Bigwin, however, these documents are used solely for identity and age verification. They are stored on encrypted servers, and only a limited number of trained staff have access for verification purposes. Once KYC is complete, access to these documents is further restricted.

Casino Bigwin uses your gaming activity data for internal analysis — identifying which games are most popular, peak traffic times, and which features users prefer. This analysis helps us improve our service. Your gaming patterns may also be used to send you personalized offers at an individual level, though you have the option to turn this off.

Casino Bigwin believes in meaningful marketing communication — not spam. Relevant offers are sent based on your preferences. Whenever you decide you no longer want to receive them, simply opt out — no questions asked. Our goal is not to bother you, but to let you know when there is genuinely a great offer available.

As technology and regulations evolve, Casino Bigwin's privacy policy will be updated accordingly. However, the core principle remains unchanged: your data belongs to you — we use it only temporarily, and only to provide our services.